4G Product Safety, Use and Limited Warranty

Last Updated: April 22, 2019

The following safety and use information and Limited Warranty applies to products sold by PumpAlarm.com, LLC (“PumpAlarm.com”) to you the end-user (“You”) on www.pumpalarm.com namely a sump pump alarm with text notification capability, related accessories such as sensors (collectively “Products”), and cellular service, which is required in order for the alarm to send notification text messages (“Services” collectively with Products “Products and Services”).

IMPORTANT: Use only approved and recommended batteries and power adapter with your Products. Routinely check the batteries in Products; failure to routinely check the batteries may result in the failure of Products to function during a loss of power. Routinely check the strength of the cellular signal to Products and/or perform tests to check the text notification capability of the Products.

WARNING: Products use electricity in the presence of water, therefore your safety and the safety of others depends upon you thoroughly reading and understanding the Installation Guide. If you have questions or do not understand the information presented in the Installation Guide, please call 1-888-454-5051. Be sure that electrical cords used are not frayed or placed in a located where they can pose a danger. To reduce the risk of fire, electric shock, injury or death, always disconnect all sources of electrical power before servicing or cleaning; do not touch the electrical terminals or controls with wet hands; and do not tilt, jolt or tip Products while powered-on. Never disassemble Products. Never allow children to use Products.

CAUTION: Products are cellular devices and must be activated before use. Please visit www.pumpalarm.com to activate your Products. You must have a cellular device in which to communicate with Products. Cellular service for the Products must be renewed or purchased once the free period of cellular service expires. PumpAlarm.com utilizes automatic bill pay as a convenience to its customers and to ensure continuity of cellular service. PumpAlarm.com will notify you before cellular service is to be renewed and before the credit card you provided during activation is charged. If PumpAlarm.com is not able to successfully bill for the cellular service, PumpAlarm.com has the right to immediately disconnect cellular service to your Products and your Products will no longer send text notifications.

CAUTION: Do not expose Products to rain, snow or extreme temperatures. Products are not for outdoor use.

CAUTION: Products and Services are intended for residential use only and were designed and tested for residential purposes. Seller’s Products and Services are convenience items and are not intended to be a substitute for normal maintenance and proper upkeep of equipment or property that Products and Services are monitoring. Seller’s Products and Services are convenience items and are not intended to monitor equipment, products or other items which are vital, necessary, and/or have life-or-death consequences.

NOTE: Upon delivery inspect contents immediately and file claim with delivery carrier for any damage. PumpAlarm.com recommends saving the original box and packing material. You are responsible for damage to Products if returned to PumpAlarm.com improperly packed.

NOTE: PumpAlarm.com’s primary method for contacting you is via email. Please add us as a contact to ensure delivery of these emails. Please promptly update your email address with us if it changes.

PumpAlarm.com, LLC (“PumpAlarm.com”) warrants to You that Products will be free from defects in materials and workmanship under normal use and service for one (1) year from the purchase date. A claim under this Limited Warranty must be presented during the Limited Warranty period and within thirty (30) days after any covered condition has occurred. A claim under this Limited Warranty shall be satisfied by either, in PumpAlarm.com’s sole discretion, repairing or replacing the Products and/or part. Replacement Products may be new or reconditioned.

To make a claim under this Limited Warranty, PumpAlarm.com must first issue You a Returned Material Authorization (RMA) number. This number can be obtained by calling PumpAlarm.com and a copy will be provided by email. A copy of the RMA must be included with any materials shipped to PumpAlarm.com. The entirety of Products must be sent back to PumpAlarm.com (unless specifically listed otherwise on the RMA form) and properly packaged to ensure against damage during shipping. If PumpAlarm.com determines that the claim is covered by this Limited Warranty, PumpAlarm.com will either, in its sole discretion, repair or replace the Products and/or part. Any damages not covered under this Limited Warranty will not be repaired until a written purchase order is received.

The Limited Warranty period shall not be extended by the replacement or repair of Products or parts under this Limited Warranty but the remaining Limited Warranty period shall continue in effect and be applicable to the replaced or repaired Products or parts under conditions of the Limited Warranty. Payment for cellular service covers only cellular transmission fees and in no way extends any portion of this Limited Warranty. This fee does not include out-of-warranty service or repair.

The cellular service provided in conjunction with the purchase and use of Products and Services is not guaranteed, and PumpAlarm.com cannot and does not guarantee or represent that cellular service will be available in Your area nor that cellular service will be continuous and uninterrupted in Your area. It is Your responsibility to determine if cellular coverage is available in Your area and to monitor the warning light on Products and Services to determine the cellular signal strength to Products and Services. You should contact PumpAlarm.com for assistance if needed. If cellular service is not available in Your area, then Your sole remedy is to return Products and Services as provided for in PumpAlarm.com’s Return Policy as found at www.pumpalarm.com/return-policy. As such, PumpAlarm.com is not liable for any causes of action, losses or damages of any kind whatsoever arising out of mistakes, omissions, interruptions, errors, or defects in the provision of cellular service and failures or defects in the cellular network.

Upon expiration of the Limited Warranty period, all liability of PumpAlarm.com shall be terminated. This Limited Warranty does not apply in the following cases: failure to follow installation and operating instructions, misuse, alteration, abuse, accident or tampering, and repair by anyone other than PumpAlarm.com.

THIS LIMITED WARRANTY IS EXCLUSIVE AND EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, OBLIGATIONS OR LIABILITIES, WHETHER WRITTEN, ORAL, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN NO CASE SHALL PUMPALARM.COM BE LIABLE TO ANYONE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF THIS WARRANTY OR ANY OTHER WARRANTIES WHATSOEVER. This Limited Warranty gives specific legal rights. You may have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so that the above limitation of exclusion may not apply to you. You, the individual user, should take care to determine prior to use whether Products and Services are suitable, adequate or safe for the use intended. Since individual applications are subject to great variation, PumpAlarm.com makes no representation or warranty as to suitability or fitness of Products and Services for any specific application.

PumpAlarm.com makes no representation that Products and Services will reduce any risk of property loss or personal injury or prolong the life of any equipment or other property; or that Products and Services will in all cases provide adequate warning and protection. You understand that Products and Services if properly installed and maintained may only reduce the risk of property loss or other loss but Products and Services are not an insurance or a guarantee that there will be no property loss or other loss as a result. CONSEQUENTLY, PUMPALARM.COM SHALL HAVE NO LIABILITY FOR ANY PROPERTY DAMAGE, PERSONAL INJURY OR OTHER LOSS BASED ON A CLAIM THE PRODUCTS AND SERVICES FAILED TO GIVE WARNING. However, if PumpAlarm.com is held liable, whether directly or indirectly, for any loss or damage arising under this Limited warranty or otherwise, PumpAlarm.com’s liability shall be limited to the purchase price of Products and Services purchased and paid for by You, which shall be the complete and exclusive remedy against PumpAlarm.com.