Your order is a preorder. This means it will not ship right away. Because you preordered your replacement device in advance, you will receive your new 4G PumpAlarm prior to the 3G sunset.
You can activate your new device through our customer portal found online at https://www.pumpalarm.com/activate/.
To deactivate your old 3G device, you may either call (888-454-5051) or email Tech Support (firstname.lastname@example.org). Please deactivate your 3G device after you have activated your new device.
At this time, Verizon has made no announcements about turning off 4G/LTE service prior to the year 2028. While 5G is a new technology, devices on the 4G network will continue functioning alongside the new 5G network. When the time comes for a 4G cellular sunset, we hope to have engineered a solution for our […]
Any existing customer that purchases a 4G PumpAlarm using a 10% off SUNSET promo code is placing a “preorder.” In order to reserve your 4G PumpAlarm device for delivery prior to December 31, 2019, you must pay in full at the time of placing your preorder. No exceptions.
If you do not wish to pay in […]
Yes. We will honor a 10% off discount to our existing customers who purchase a 4G PumpAlarm prior to December 31, 2019. However, we encourage you to make your preorder purchase early in order to assure that your device will arrive prior to December 31, 2019 as 3G devices will no longer work after this […]
Yes. If you have accessories you previously purchased for use with your PumpAlarm device such as a Digital Water Sensor, Dual Float Switch, Digital Float Switch, or other accessory, they will still be compatible with the new 4G PumpAlarm.
If you have a 45 degree temperature sensor, the new 4G device has a built in temperature […]
No – 10% is the highest discount we are able to offer on our 4G PumpAlarm device at this time. We have always strived to keep our product a low-cost, affordable alarm-monitoring solution. As such, our prices were already set low before the need to invest time, money, and resources into a 4G solution became […]
Why do I still have to pay in full for my 3G annual cellular service if it will stop working at the end of 2019?
If you are a customer who is due to pay for your next annual cellular service subscription on your existing 3G device but are upgrading to a 4G device, you must still pay in full for the 3G service in order to continue receiving service through the end of 2019. Any amount overpaid will be […]
The annual cellular service fee for the 4G PumpAlarm device is $49.99/year. Customers with older devices who have paid a lower rate previously will still be subject to the $49.99/year fee.
A 3G cellular sunset is underway. Your 3G PumpAlarm device will stop working after December 31, 2019. You should upgrade to a 4G PumpAlarm before December 31, 2019 if you wish to continue monitoring with a PumpAlarm device.