Should I wait to order the 4G upgrade? Or order now?

Despite the recent extension to the 3G Sunset, we have continued to encourage customers to place their orders soon and not wait until the last few months of 2020 to order. This is for several reasons:

1) PumpAlarm has no control over cellular sunsets. Verizon has extended the date by 1 year, but it is possible […]

How do I tell if I have a 3G or 4G device?

All 4G PumpAlarms look like the image below. If your device does not have a yellow cover and say “4G/LTE” on the bottom right of the cover, you do not have a 4G device. If you do not have a 4G PumpAlarm, you should upgrade your device before the 3G sunset scheduled for December 31, […]

How do I claim my free Digital Water Sensor offer?

A free Digital Water Sensor offer is available to any customer who meets the following criteria:

1) Customer who owned or currently owns a 3G PumpAlarm that has purchased a 4G PumpAlarm upgrade.
2) Customer who owned or currently owns a 3G PumpAlarm that purchases a 4G PumpAlarm upgrade by May 1, 2020.

To claim your free Digital […]

Where is my device?

Your order is a preorder. This means it will not ship right away. Because you preordered your replacement device in advance, you will receive your new 4G PumpAlarm prior to the 3G sunset.

Will I have to buy another unit when 5G rolls out?

At this time, Verizon has made no announcements about turning off 4G/LTE service prior to the year 2028. While 5G is a new technology, devices on the 4G network will continue functioning alongside the new 5G network. When the time comes for a 4G cellular sunset, we hope to have engineered a solution for our […]

Are my existing accessories compatible with the new 4G PumpAlarm?

Yes. If you have accessories you previously purchased for use with your PumpAlarm device such as a Digital Water Sensor, Dual Float Switch, Digital Float Switch, or other accessory, they will still be compatible with the new 4G PumpAlarm.

If you have a 45 degree temperature sensor, the new 4G device has a built in temperature […]

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