If you are a customer who is due to pay for your next annual cellular service subscription on your existing 3G device but are upgrading to a 4G device, you must still pay in full for the 3G service in order to continue receiving service into 2020. Any amount overpaid will be prorated and reimbursed. You will then pay separately for the annual 4G cellular service. There is no effective way to apply your reimbursement from overpayment to the new cellular subscription, which is why they must be treated as separate transactions. While we understand this is inconvenient, this is the most effective way for us to help customers transition from 3G to 4G devices and service.
Questions? Please contact firstname.lastname@example.org