When you receive your new 4G PumpAlarm device, you must complete the following steps:
Step 1) Activate your new device through our customer portal found online at https://www.pumpalarm.com/activate/.
Step 2) Deactivate your old 3G device. To do so, you may either call (888-454-5051) or email Tech Support (firstname.lastname@example.org).
**Please deactivate your 3G device after you have activated your new device.
***You must follow step #2 above to deactivate your 3G device so that you do not continue to be charged for cellular service on that device.